Refund policy

2.11 LIMITED WARRANTY

Sunrider warrants to the original purchaser that Sunrider products will be free from defects for a period of fourteen calendar days from the date purchased. This warranty does not extend to any Sunrider® products that have been used contrary to Sunrider instructions, stored improperly, or subjected to neglect, misuse, accident, or modification by anyone other than Sunrider. This warranty is effective only if a written claim notice is properly submitted to and timely received by Sunrider. Sunrider may, at its sole discretion, exchange any defective product or refund the purchase price in accordance with the Return of Product provisions set forth herein. The remedy of exchange or refund provided for herein shall be the sole and exclusive remedy in the event of a claimed breach of warranty.

2.12 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

The above warranty is the only warranty provided by Sunrider. There are no other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose applicable to Sunrider® products. The sole and exclusive remedy of exchange or refund is given and accepted in lieu of any obligation, liability, right, claim, or remedy in statute, contract, tort, or strict liability against Sunrider or its related companies, or their respective officers, directors, stockholders, members, partners, agents, or employees, whether or not arising from the negligence, actual or imputed, of Sunrider or its related companies, or their respective officers, directors, stockholders, members, partners, agents, or employees. In no event will Sunrider be liable for any incidental, special, indirect, consequential, punitive, or exemplary damages arising from any defect in any Sunrider® product, or the use, misuse, or inability to use any Sunrider® product

3.6 RETURN OF PRODUCTS

To process a return, the IBO, Retail Customer, or Preferred Customer’s name and address should be printed clearly on the return carton. The return carton must include the following items:

1. A completed product return form;

2. All products and containers in question; SUNRIDER® BUSINESS GUIDE AUSTRALIA MAY 2021 72

3. A copy of the invoice or the invoice number;

and If the returned products were purchased by a consumer who is not an IBO, the return carton must also include the following items:

1. A signed receipt with the name, address, and daytime telephone number of both the purchaser and selling IBO; and

2. The purchaser’s signed statement indicating their reason(s) for returning the product.

If an IBO, Retail Customer, or Preferred Customer fails to comply with the requirements stated herein, or if an IBO fails to honor a legitimate refund request by a first-time purchaser, Sunrider will deduct a 10% processing fee from the reimbursement to that IBO, Retail Customer, or Preferred Customer.

Sunrider will reimburse postage on qualified returns as long as returns include a copy of the postal receipt. Sunrider literature, marketing materials, and promotional items are not refundable.

3.6.1 14-Day Return Policies

i. First Time Purchase Policy

The First Time Purchase 14-Day Return Policy is applicable only to first time product purchases when the purchaser is not an IBO.

If the first-time purchaser bought products directly from Sunrider, the purchaser has 14 days from the date of receipt to return the products. If the first-time purchaser bought the products from an IBO, the purchaser must return the unused portion of the products to the selling IBO within 14 days of purchase. Failure to comply with the 14day requirement will result in denial of the claim.

The selling IBO will take full responsibility for processing the return and refunding the purchase price. IBOs who issue a refund to a first-time purchaser after the 14-day Return period and then return the products to Sunrider after the 60-day original purchase period described below will not be entitled to any refund, reimbursement, or replacement from Sunrider.

ii. Damaged/Defective Product Return Policy

Damaged or defective products must be returned within 14 days of receipt. Failure to comply with the 14-day requirement will result in denial of the claim. When returning damaged or defective products to Sunrider, the customer, Preferred Customer, or IBO making the return must include the Shipping Discrepancy or Damage Claim Form, packing materials, copies of shipping documents, and a copy of the invoice. The person making the return may request either replacement of the same products or a product credit.

3.6.2 60-Day Return Policy

Customers, Preferred Customers, and IBOs must submit product returns for nondamaged and unopened products within 60 days of original purchase from Sunrider for reasons other than damaged or defective products. Sunrider is under no obligation to process a return or provide a refund for any product returned after this 60-day period.

Sunrider will reimburse the Customers, Preferred Customers, and IBOs for the purchase price of the products minus any applicable processing and research fees.

Any bonuses paid to IBOs based on the original purchase of returned products will be deducted from the reimbursed amount. Sunrider has sole discretion to subject IBOs to monetary, CV, and QV deductions on returned products. Upline IBOs may be subject to monetary, CV, and QV deductions based on bonuses previously paid by Sunrider on the returned purchases.

3.6.3 Extra Product Returns

In the event that Sunrider inadvertently ships products that were not included in a product order, Customer, Preferred Customers, and IBOs who choose to keep the extra products must provide full payment for the extra products to Sunrider. Those who choose not to keep the extra products should return them as soon as possible to Sunrider with a completed Shipping Discrepancy or Damage Claim Form and a copy of the invoice.

All forms and requests can be sent to info@sunrideraustralia.com